April 13, 2024
Tim Glover, Head of Digital Technology, Countdown, New Zealand

Tim Glover, Head of Digital Expertise, Countdown, New Zealand

Throughout my time working in expertise, (20 years plus and counting) I’ve witnessed, participated in and even loved a couple of of the most important schisms. For instance, I used to be working for Nokia when the iPhone and the app retailer have been launched. Most not too long ago, I’ve been at one among New Zealand’s largest grocery retailers throughout a world pandemic.

As leaders we’re undoubtedly going to confront this type of disruption sooner or later: so how will we put together for these modifications?

Expertise Shamans

The world has fixed disruption and alter. There are numerous articles which goal to foretell the following expertise transformation. Some are right, many extra are mistaken.

Who would have foreseen the inclusion of SMS within the GSM specification, fulfilled the necessity for a dependable funds and micro-financing platform in East Africa/West Africa in 2007.

The take from this story is that we’re unlikely to foretell the following expertise evolution – or revolution! – and positively not its outcomes.

There are two certainties in expertise change: one, it’s inevitable; two, we will’t predict it 


There are clearly a number of rising macro traits (social commerce, 5G, AI/ ML .. and many others) which can have the potential to affect individuals and the way they stay. These in flip will work together with social traits formed by environmental elements akin to inflation, battle and pandemics.

In brief, the following digital transformation will likely be nearly inconceivable to foretell, and its outcomes equally troublesome to think about.

Adapting to accelerating change

People don’t like change: we’re creatures of behavior. Nevertheless, it’s doubtless that yet one more expertise entrance finish stack may have appeared by the point you may have completed studying this text.

For a number of years now, educators have been getting ready college students for a lifetime of steady studying. Within the company world we’re doing the identical, beginning to put construction and course of in place to permit adaptation and assist for workers in responding to vary. These are sometimes codified beneath the label ‘agile transformation.’

Crucial consider guaranteeing that the following digital transformation is efficiently embedded inside an organisation is that the suitable inner tradition exists, and is nurtured.

Coping with the unknown

My thought is that this. We can’t with confidence predict, if and when the following digital transformation is going on. What we will and should do is to be versatile and adaptable in assembly buyer wants as demand modifications. If we’re to do that efficiently it’s crucial that we’re delicate to the wants and issues of our workers. These must be acknowledged and addressed – consistently! – if we’re to derive the potential advantages.

 This in flip calls for an engaged group with a give attention to supply of worth and a dedication to steady enchancment.

 As leaders our position is to determine the context: to set the tradition and route, then empower our group to supply the solutions. Regardless of the subsequent digital transformation brings, its profitable utility will actually be within the arms of our individuals.