April 18, 2024

“Divestitures require cautious planning and execution, however they will create great alternatives for firms to rework their companies and unlock new progress potential.” – Ginni Rometty, former CEO of IBM.

Divestitures are widespread in enterprise, and IT professionals and MSPs must be ready for them. There are completely different sorts, however normally, a divestiture entails a enterprise being acquired by a separate firm, leading to a merger with the brand new firm’s IT surroundings. This may very well be Workplace 365, Google Workspace or one other tenant.

Whether or not firms create a brand new group, purchase an present firm or spin off a brand new enterprise, they usually have to restructure information property. Belongings can vary from enterprise information to doc databases, emails and extra. This restructuring typically means MSPs have to execute a migration.

Migrations, after all, are not any easy job. There are quite a few steps, challenges and greatest practices MSPs ought to think about to make sure a easy migration throughout a divestiture. Whether or not that is your first divestiture or not, it’s by no means too late to hone the method.


It’s necessary to establish which environments are concerned within the divestiture. Does it make sense emigrate to an present surroundings or create a brand new one? Maybe one firm makes use of Microsoft Workplace 365 whereas the opposite firm is utilizing Google Workspace. MSPs are sometimes tasked with both making a greenfield surroundings the place every thing is about up from scratch or working with the CIO and IT groups to find out which productiveness suite and practices work greatest for the merged firm.

“Divestitures are an necessary means for firms to divest themselves of companies that aren’t performing and concentrate on their core enterprise and progress areas.” – Satya Nadella, CEO of Microsoft.

One problem MSPs face is matching a number of items with the guardian firm. These embody safety parameters, licensing schemes and even electronic mail setups. For instance, the guardian firm may use [email protected] for his or her electronic mail addresses whereas the acquired firm makes use of [email protected]. This creates a problem for the guardian firm, which now has to inform its new staff they’re getting a brand new electronic mail deal with after 20 years.

MSPs additionally wish to be sure that safety protocols between the environments match. Mismatched protocols create alternatives for hackers to entry the surroundings and harm operations.

Geography may current a problem. Divestitures can occur between firms in several nations, creating an IT barrier that may complicate migrations. For instance, an organization in Germany that shops nearly all of its information on native techniques may have to migrate all of it to the OneDrive of a brand new guardian firm in Japan. This causes an immense problem as a result of many nations have completely different restrictions in place concerning information migrations. Consequently, it’s necessary to grasp what information could be moved relying on regional legislation for the nations concerned within the divestiture. This can be a time-consuming course of, however it is going to be price it in the long run.

What to know earlier than migrating

Earlier than a divestiture migration, think about a number of questions. What are the prices related to the migration? What are its staffing wants? What’s the timeline for ending? How a lot information must be moved? These are key questions that should be answered beforehand.

As well as, you want the correct instruments. The appropriate migration device can make sure the transition is profitable and minimally disruptive to finish customers. These instruments additionally supply predictability. Migration instruments with numerous bundles assist MSPs decide the most suitable choice for his or her particular migration. This tells them how a lot a migration will price and helps them keep away from disastrous surprises.

MSPs also needs to think about bringing in a buyer success engineer as quickly because the divestiture pre-sale is finished. Handover between pre-sales representatives and the shopper success group is a vital step to the success of a divestiture migration. A buyer success engineer may also help deal with any points or issues that come up throughout a posh migration. It will guarantee there’s added help in the course of the migration course of to forestall mishaps and hold finish customers glad.

Finest Practices

Whether or not it’s earlier than, throughout or after a migration, there are a number of greatest practices that assist guarantee a easy course of. Should you’re utilizing a migration device, at all times ensure to look at the timestamps and monitor the migration because it progresses. Don’t await the device to inform you the migration is full. Some information could not have migrated, which might trigger complications for the top person and delay the challenge. All the time be sure that every file is really full by checking for any errors which will happen in the course of the transition. One easy option to confirm that is to check file sizes.

It’s best to at all times ask extra questions than seem on the usual working process (SOP). All buyer environments have hidden quirks. An organization could have stopped utilizing EMC SourceOne over three years in the past however doesn’t understand there are nonetheless stubs pointing to the e-mail system. Now, it’s the final day of the migration, and this data hasn’t been moved. Unknowns like these can hobble all the migration, delaying each authorized and enterprise deadlines for the divestiture.

Lastly, ensure finish customers are educated within the new environments and productiveness suites. A brand new suite will at all times have a studying curve. Due to this, it is best to supply coaching to staff unfamiliar with new environments. With entry to coaching sources, staff can guarantee they perceive the right way to use the platform and its instruments and work throughout groups effectively with out slowing down operations.

Migrating information throughout a divestiture could be sophisticated, nevertheless it’s not unattainable. By following these steps and greatest practices, MSPs can guarantee migrations run easily, enabling CIOs and executives to concentrate on the general divestiture course of and reassuring finish customers their information is safe and guarded.

By Tosin Vaithilingam