Premier Household Enjoyable Heart Replaces Legacy Techniques with All-in-one Holistic Venue Administration
Waukegan, IL – The Individuals’s Selection Household Enjoyable Heart lately applied a whole conversion from its legacy point-of-sale system and know-how software program to Semnox Options, a number one supplier of complete software program options for the leisure and amusement business. With over 80,000 sq. ft of arcade video games, a big redemption middle, particular person sights and exhausting rides, the complete course of of reworking this Chicagoland Space venue took solely 4 days to finalize, marking a big achievement with no downtime for the ability as Semnox put in a contemporary system with cutting-edge tools that’s enhancing the visitor expertise, rising income and serving to handle employees shortages.
Semnox’s sturdy suite of options applied at The Individuals’s Selection features a POS system, cashless funds, information reporting throughout all platforms, stock administration with redemption, and RFID performance within the arcade with card roaming between Bertrand Lanes, a bowling alley beneath the identical possession that transformed to Semnox in 2022.
Over 150 arcade video games and sights have been transformed to Semnox RFID card readers at The Individuals’s Selection. In addition they added 13 kiosks created and customised by Semnox with know-how particular to the venue.
“Earlier than Covid, we employed over 50 folks, and we have been half the dimensions we at the moment are,” explains John Sarantakis, President of The Individuals’s Selection. “At this time, we now have on common 20 workers. For the reason that pandemic, we’ve struggled to search out folks to meet positions and have been quick on labor. The workers we now have retained have been changing into overworked, and clients have been additionally pissed off with us having too few group members, particularly on busy weekends.”
The Individuals’s Selection invested in a number of kinds of Semnox kiosks. The Klassic Kiosk is Semnox’s best-selling kiosk. Its predominant perform is to dispense RFID playing cards which assist preserve entrance admission counter strains all the way down to a minimal. The kiosk additionally presents upselling choices, visitor registration, historical past and stability checks, contact display screen and multi-lingual capabilities, attraction scheduling, and extra, resembling superior reporting capabilities.
Two Semnox Klassic Kiosks have been put in close to the entrance admission counter. In addition they strategically added one by its curler coaster journey, one by the bumper vehicles, and one close to the party rooms. “Doing so has not solely elevated our gross sales due to the sheer comfort of how we positioned them however including them has dramatically improved visitor satisfaction particularly once they have kids in tow,” continued Sarantakis. “Having the kiosks all through our facility additionally retains our workers free to handle different company’ wants.”
Whereas the Klassic Kiosk has made a significant optimistic influence, the Semnox Klaimprize Kiosk has been the largest game-changer for The Individuals’s Selection. A Klaimprize Kiosk permits company to redeem their arcade card tickets for prizes. Friends faucet the arcade card on the kiosk the place prizes are displayed on the kiosk display screen together with what number of tickets are wanted for every prize and what number of tickets the cardboard has accrued. As soon as a visitor picks out the prizes, they obtain a declare ticket printed from the kiosk, after which a redemption counter worker retrieves the prizes for the visitor.
The Individuals’s Selection initially invested in 4 Klaimprize Kiosks. They appreciated the preliminary outcomes so effectively that they added two extra. Earlier than doing so, 4 workers have been wanted behind the redemption counter on weekends, and now there are solely two workers, chopping labor bills in half.
The normal redemption course of could cause frustration amongst company and workers. Friends wait in lengthy strains to attend their flip to say prizes and plenty of instances, it will probably take a number of minutes per visitor to select and gather prizes, particularly when guide calculations are concerned. Klaimprize Kiosks get rid of each frustrations and now there may be just about no ready for patrons to say prizes.
“Past operating the profitable operations at The Individuals’s Selection and Bertrand Lanes, John Sarantakis is a well known material knowledgeable within the Household Leisure business,” explains Bepin Jose, President of Semnox America, situated in Dallas. “So, it was a privilege for Semnox when John determined to implement the Semnox Parafait suite of know-how options to handle his venues. John has leveraged self-service know-how from Semnox to reinforce visitor expertise and working efficiencies. The usage of the Klaimprize for self-service redemption is a superb instance for the business to observe. A big a part of the features beforehand carried out by employees members holding scanners and displaying the progress of redemption on a TV display screen have shifted seamlessly to the company selecting their prizes utilizing a contact display screen. We want John and his group the perfect as we look ahead to conducting larger issues collectively,” Bepin continues.
Sarantakis additional explains that he has 24/7 help from Semnox anytime he might have it, and he has by no means had entry to such reporting system that may be custom-made to an operator’s wants. “Reporting is at my fingertips,” he explains. “Due to Semnox, I now know what my precise payout is on every prize. For instance, we spent $529 on prizes on video games that generated $13,000 in income in a single week. Earlier than Semnox, our experiences have been much less refined however tougher to grasp.”
Two extra kiosks have been put in to supply “categorical checkout” for The Individuals’s Selection pizzeria and ice cream store in addition to two extra registration kiosks, Semnox’s Kustomer Kiosk, that enable new clients to register their playing cards.
“Working with Semnox has been an incredible expertise. Throughout the conversion, they introduced of their folks making the set up seamless,” added Sarantakis. “We didn’t lose any income and that simply doesn’t often occur, particularly when switching over to a brand new system.”
